SHIPPING POLICY

Overview:

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

WE DO NOT DELIVER TO P.O BOXES, PLEASE USE STREET ADDRESS.

Un-deliverable packages

Occasionally packages are returned to us un-deliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment at buyers expence

Order Processing 

Order processing will not begin until we receive a confirmed order and full payment.

Overnight Delivery:

Currently charged at  R 70. As courier charges may increase, Vape Monarch reserves the right to increase shipping costs at any time. Our overnight is available if deliveries are directed to major city centres i.e.: Cape Town, Pretoria, Durban, Johannesburg, East London, George, Port Elizabeth and Bloemfontien. Please contact us if you are unsure on which shipping option to choose. Click to contact us! 

Vape monarch can not be held liable for a parcel that does not arrive in the allotted time. We will do our best to ensure your parcel arrives on time but please be patient, as there are many factors that could lead to a delayed delivery.

You will be provided tracking information once your order has been processed. Please note you might not be able to track your parcel straight away.(please allow a few hours for the couriers system to update) 

Once your parcel is traceable on www.thecourierguy.co.za, all communications regarding your package will need to be directed to "The Courier Guy", example:
-Change delivery location.
-Change delivery date.

Unfortunately we do not delver on weekends, so if your order is placed on a Friday before cut off time, you parcel will be delivered on Monday. If your order is placed after the cut off time your parcel will only be collected on Monday for delivery on Tuesday. Please note our cut off time is 9:30am. Orders place before 9:30am will be collect the same day once payment has been received. If you place your order after 9:30am, your order will be dispatched the following day.

All order over R350 (Limited time only) Automatically qualify for FREE SHIPPING.

Outlying areas: 

Currently charged at R 115. As courier charges may increase, Vape Monarch reserves the right to increase shipping costs at any time. Outlying areas are classed as areas that are set distance from a major town or city i.e.: Knysna, Jeffreys bay, Kimberley, Paarl, Port Edward, etc. Please contact us should if you are unsure which shipping option to choose. Click to contact us! 

Vape monarch can not be held liable for a parcel that does not arrive in the allotted time. We will do our best to ensure your parcel arrives on time but please be patient, as there are many factors that could lead to a delayed delivery.

You will be provided tracking information once your order has been processed. Please note you might not be able to track your parcel straight away.(please allow a few hours for the couriers system to update) 

Once your parcel is traceable on www.thecourierguy.co.za, all communications regarding your package will need to be directed to "The Courier Guy", example example:
-Change delivery location.
-Change delivery date.

Unfortunately we do not delver on weekends, so if your order is placed on a Friday before cut off time, you parcel will be delivered on Monday. If your order is placed after the cut off time your parcel will only be collected on Monday for delivery on Tuesday. Please note our cut off time is 9:30am. Orders place before 9:30am will be collect the same day once payment has been received. If you place your order after 9:30am, your order will be dispatched the following day. Please allow for 2 to 3 working days for your order to be delivered.

Overnight local delivery: 

Currently charged at R 50. As courier charges may increase, Vape Monarch reserves the right to increase shipping costs at any time. Overnight Local delivery is for Durbanville and surrounding areas, 30km from Cape town CBD i.e.: Athlone ,Bellville ,Beroma ,Beroma 2  ,Blue Downs ,Bothasig, Brackenfell, Camps Bay, Cape Town, Cape Town Central, Century City, Claremont, Durbanville, Epping, Fish Hoek, Gardens, Goodwood, Gordons Bay, Hout Bay, Kraaifontein, Kraaifontein, Melkbosstrand, Milnerton, Mitchells Plain, Montague Gardens, Muizenberg, Observatory, Ottery, Paarden Eiland, Parklands, Philippi, Pinelands, Retreat, Rondebosch, Somerset West, Strand, Welgemoed, Woodstock and Wynberg CPT. If you are unsure if your area fits into this category please contact us either by email or phone prior to placing your order. 

Also please note our current process is that we send you a tracking number once your order has been processed (allow a few hours for the courier company to update their system) Once you have this tracking number and it appears on "The Courier Guy" tracking service all communication regarding your package has to be direct to them as they have ownership of the package until signed off by yourself. Should you need to change details of delivery please arrange this with them directly.

Vape Monarch and its personnel can not be held liable in any way, for a package that is not delivered on time due to an incorrect delivery option being selected on check out. Any additional courier charges will be charged to the buyer. 

Unfortunately we do not delver on weekends, so if your order is placed on a Friday before cut off time, you parcel will be delivered on Monday. If your order is placed after the cut off time your parcel will only be collected on Monday for delivery on Tuesday. Please note our cut off time is 9:30am. Orders place before 9:30am will be collect the same day once payment has been received. If you place your order after 9:30am, your order will be dispatched the following day. Please allow for 2 to 3 working days for your order to be delivered.